Privacy Policy

Introduction

RealWebStudio ("we," "our," or "us") is committed to protecting your privacy and complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Alberta's Personal Information Protection Act (PIPA).

This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website at realwebstudio.com, use our services, or communicate with us.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services and contact us to request deletion of any data we may hold.

Information We Collect

We collect information in two ways:

Information you provide directly:

• Name, email address, phone number, and business name when you fill out our contact or onboarding forms
• Business details (industry, website goals, existing domain) provided during the signup process
• Payment information processed securely through our third-party payment processor (we do not store card data)
• Communications you send us via email, WhatsApp, or our contact form

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time on site, referring URLs, and click behaviour (via Google Analytics and GTM)
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our website design and digital marketing services
• Process payments and send invoices or receipts
• Communicate with you about your project, support requests, or account
• Send service-related notifications (e.g., website launch confirmations, maintenance alerts)
• Send marketing communications where you have opted in (you may unsubscribe at any time)
• Analyze website usage to improve performance and user experience
• Comply with legal obligations under Canadian law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

How We Share Your Information

We may share your information with trusted service providers who assist us in operating our business, strictly under confidentiality agreements:

• GoHighLevel (GHL) — our CRM and marketing automation platform
• Stripe — payment processing
• Google Analytics / Google Tag Manager — website analytics
• Vercel — website hosting and infrastructure
• WhatsApp / Meta — customer communication (messages you send us)

We may also disclose information where required by law, court order, or regulatory authority. In the event of a business acquisition or merger, your information may be transferred to the successor entity.

Data Storage & Security

Your data is stored on servers located in Canada and the United States. We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security reviews to protect your information against unauthorized access, disclosure, or loss.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, provide our services, and comply with our legal obligations — typically no longer than 7 years after our relationship ends, as required by Canadian tax and accounting regulations.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and session data
• Analyze traffic and user behaviour via Google Analytics
• Track marketing campaign performance via Google Tag Manager
• Enable embedded third-party tools (GHL forms, YouTube videos)

You may disable cookies through your browser settings; however, some features of our website may not function correctly without them. We do not use cookies to build advertising profiles or sell data to advertisers.

Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Withdrawal of consent — withdraw consent to our use of your information (subject to legal or contractual obligations)
• Deletion — request deletion of your personal information where we are not legally required to retain it
• Complaint — lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have violated your privacy rights

To exercise any of these rights, please contact us at support@realwebstudio.com. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, YouTube, social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for adults operating businesses. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active clients of material changes via email. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.