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Immigration & Visas
Get Set Visa
A marketplace connecting 600+ CICC-certified consultants with visa applicants had a confusing user journey. We rebuilt the booking flow with clear steps and trust signals, doubling monthly bookings within two months.
Client
Get Set Visa
Service
UX + Booking Flow
Duration
60 days
Industry
Immigration & Visas
About Project
Get Set Visa needed the marketplace to feel easier and safer for applicants choosing an immigration consultant. We redesigned the journey around step-by-step clarity, consultant trust, and booking completion.
Marketplace journey redesign
Consultant discovery flow
Booking CTA improvements
Trust signal system
Mobile UX cleanup
Conversion review
Journey
Reducing confusion in a multi-step decision
The main challenge was helping users understand how to choose a consultant and why they could trust the platform.
The booking path was broken into smaller, clearer decisions.
Consultant credibility cues were placed before high-commitment actions.
Repeated CTA language helped users understand exactly what would happen next.
Conversion
More users moved from research to booked consultations
The user flow gave applicants confidence before asking them to book.
Mobile screens were simplified for easier comparison and action.
The updated page hierarchy supported both marketplace discovery and direct conversion.
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